If a bag isn’t right, you have 30 days from the day it’s delivered to send it back. Return shipping is free for US orders.
What can be returned
- Items that are unused, with all original tags still attached.
- Items sent back in their original packaging, including the dust bag, stuffing and any cards they arrived with.
- Items returned within 30 days of the delivery date shown in tracking.
We check every return when it arrives. If an item shows wear, has been altered or is missing its tags or packaging, we’ll contact you and send it back to you rather than issue a refund.
Final Sale items
Items marked Final Sale can’t be returned or exchanged. The Final Sale label appears on the product page, in your bag and at checkout before you pay.
How to start a return
- Go to your account or Order status and choose the order.
- Select the items you’re returning and tell us why.
- Print the prepaid return label we email you, pack the item as it arrived and drop the parcel off with the carrier.
Refunds
Once your return arrives and passes inspection, we refund your original payment method, usually within 5 business days. Your bank may take a few more days to show it. Original shipping charges are refunded only if the item arrived damaged or we sent the wrong item.
Exchanges
We don’t hold stock for exchanges. The quickest way to get a different color is to place a new order for the one you want and return the original for a refund.
Damaged or incorrect items
If an item arrives damaged or isn’t what you ordered, contact us within 7 days of delivery. We’ll arrange a replacement or a full refund, including shipping.