This policy explains what personal information CARRYVALE collects when you visit our website, place an order or contact us, how we use it, and the choices you have. It is written for shoppers in the United States, including California residents under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
The short version
- We collect what we need to take your order, deliver it and help you with it.
- We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
- We do not use third-party advertising cookies or tracking pixels.
- We honor Global Privacy Control (GPC) signals.
- You can ask to access, correct or delete your information from your account page or through our Contact page.
Information we collect
- Contact and order details: your name, email address, phone number, shipping and billing addresses, and what you ordered.
- Payment details: payments are handled on a secure hosted payment page run by our payment processor. We receive a confirmation and the last four digits of your card, never the full card number.
- Account details: if you create an account, your sign-in email, saved addresses, wishlist and order history.
- Messages: what you send us through chat, email or the contact form.
- Technical information: IP address, browser type and the pages you visit, collected in server logs and used for security and to keep the site working.
How we use it
- To process, ship and support your orders, returns and refunds.
- To answer your questions and keep a record of our conversations.
- To protect our customers and our store from fraud and abuse.
- To send marketing emails, only if you have signed up. Every email has an unsubscribe link.
- To meet our legal, tax and accounting obligations.
Who we share it with
We share personal information only with service providers that help us run the store, such as our payment processor, shipping carriers, email delivery and website hosting, and only for that purpose. We may also disclose information when the law requires it. We do not sell personal information, and we do not share it with advertising networks.
Cookies
We use a small number of essential cookies to keep your bag, keep you signed in and protect forms from abuse. We do not use advertising or cross-site tracking cookies. You can clear cookies in your browser at any time; your bag may empty if you do.
Global Privacy Control
If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale and sharing of your personal information. Because we don’t sell or share personal information, the signal is honored automatically and you don’t need to do anything else.
Your privacy rights
Depending on where you live, including California, you have the right to:
- Know what personal information we have collected about you and how we use it, and get a copy.
- Ask us to correct inaccurate information.
- Ask us to delete your information, subject to records we must keep by law.
- Opt out of the sale or sharing of your information. We don’t sell or share it, but you may still make this request.
- Limit the use of sensitive personal information. We only use it where needed to provide our services.
- Not be treated differently for using any of these rights.
To make a request, use the privacy section of your account or write to us through our Contact page. We’ll confirm your identity by matching details we already hold, such as your email address and a recent order number, and respond within 45 days. You may use an authorized agent; we’ll ask for proof that you gave them permission.
How long we keep information
We keep personal information only as long as we need it for the purposes above. Order and payment records are kept for as long as tax and accounting rules require. Chat and email conversations are deleted after they are no longer needed to help you.
Security
Our website uses encrypted connections, and access to customer information is limited to the people who need it to do their jobs. No system is perfectly secure, so please use a unique password for your account.
Children
Our store is not directed to children under 13, and we don’t knowingly collect their personal information.
Changes to this policy
If we change how we handle personal information, we’ll update this page and the date it takes effect. Significant changes will also be announced on the site.
Contact
Questions about this policy or your information? Reach us through our Contact page.