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Most orders leave our US warehouse within 1–2 business days. After that:

• Standard Shipping in the contiguous US: 3–5 business days.
• Expedited Shipping in the contiguous US: 1–2 business days.
• Standard Shipping to Alaska and Hawaii: 5–8 business days.

Full details are on our Shipping page.

Standard Shipping is $8.95, or free when your merchandise subtotal after discounts is over $99. Expedited Shipping is $19.95. Orders to Alaska and Hawaii ship Standard for $14.95; the free-shipping threshold doesn’t apply there.

Not yet. We ship to all 50 US states and Washington, DC. We can’t currently ship to US territories, APO, FPO or DPO addresses, or other countries.

We email you a tracking link as soon as your order ships. You can also look it up any time on Order status with your order number and email address, or in your account if you checked out signed in.

You can return items within 30 days of delivery if they are unused, with all tags attached and in their original packaging. Return shipping is free for US orders. Items marked Final Sale can’t be returned or exchanged.

See Returns & Exchanges for the full policy.

1. Open the order in your account or on Order status.
2. Select the items you’re returning and a reason.
3. Print the prepaid label we email you, pack the item as it arrived and drop it off with the carrier.

We don’t hold stock for exchanges, so the quickest way is to place a new order for the color you want and return the original for a refund. That way the new color ships right away instead of waiting for your return to arrive.

Once your return arrives and passes inspection, we refund your original payment method, usually within 5 business days. We email you when the refund is issued; your bank may take a few more days to show it.

We measure each bag by hand: width across the base, height from the base to the top of the opening, and depth from front to back. We also measure the strap drop and handle drop, from the top of the strap or handle to the top edge of the bag. Everything is listed in inches and centimeters.

Our Size Guide explains each measurement in detail.

Look for “13" laptop” in the What fits list on the product page, or filter any category by the Fits 13" laptop feature. As a rule of thumb, a 13-inch laptop needs a bag at least 12½" wide and 9" tall; backpacks can hold it upright.

Wipe it with a soft, dry cloth, keep pens capped and in an inside pocket, and store it stuffed with tissue in a breathable dust bag, away from sunlight. Smooth and pebbled leather benefit from a neutral conditioner once or twice a year.

Our care guide covers each material.

We accept Visa, Mastercard, American Express and Discover, plus Apple Pay and Google Pay on supported devices. Payment is taken on a secure hosted payment page; we never see or store your full card number.

Declines come from your card issuer, not from us. The most common reasons are a billing address or ZIP code that doesn’t match the card, a security hold, or a spending limit. Check your billing details, try another card or Apple Pay or Google Pay, or call the number on the back of your card.

Usually not. Unless an offer says otherwise, promo codes apply only to full-price items in your bag. Some codes are also limited to a first order or to one use per customer. If a code isn’t working, contact us and we’ll check it for you.

No. You can check out as a guest and track your order on Order status with your order number and email address. An account saves your addresses, wishlist and order history, and makes returns quicker to start.

No. We don’t sell personal information or share it for cross-context behavioral advertising, and we don’t use third-party advertising cookies. We honor Global Privacy Control signals. To see, correct or delete your information, use your account or our Contact page.

More in our Privacy Policy and on Your Privacy Choices.